Partners Care Connect (Medicaid ACO)
Many Partners HealthCare-affiliated primary care physicians are participating in a care coordination program called Partners Care Connect. Partners Care Connect is Partners’ Medicaid accountable care organization (ACO), sponsored by MassHealth. Partners is proud to be one of six ACOs in Massachusetts selected to participate in MassHealth’s pilot ACO program that began on December 1st, 2016.
The pilot is the launch of MassHealth’s innovative five-year Medicaid 1115 waiver that will enable ACOs, physician groups, and other health care providers to work together to care for their patients in a more coordinated way.
Partners Care Connect services include team-based care, care management for patients with complex care needs, as well as behavioral health programs integrated with primary care in both the hospital and community settings so patients can more easily access treatment. Services may also address patients struggling with drug or alcohol use, or with challenges related to housing, access to food, or getting to appointments.
Partners Care Connect will meet patients where they are and work with them to identify a care plan that addresses all of their health-related needs, including building strong relationships between patients and providers.
What does the ACO Pilot mean for MassHealth members?
- Members’ benefits, ID cards, doctors, and other health care providers will remain the same.
- Providers will work to improve MassHealth members’ care through better integration and coordination of care.
- Providers will be measured on the quality of their care in areas such as
o prevention and wellness
o managing chronic disease
o preventing avoidable hospital or other acute care
o behavioral health and substance abuse treatment;
- Specialty and other care from certain providers will be more easily available through “referral circles,” for many members;
- Members have been notified of their ACO attribution, and may choose to not participate in the voluntary program at any time.
- MassHealth will administer a member experience survey to determine satisfaction in the ACO Pilot.
Partners Care Connect participating primary care sites include:
- Brigham and Women's Hospital
- Brigham and Women’s Physicians Organization
- Brookside Community Health Center
- Southern Jamaica Plain Health Center
- Massachusetts General Hospital
- Massachusetts General Physicians Organization
- MGH Back Bay
- MGH Charlestown Healthcare Center
- MGH Revere Health Center
- MGH Chelsea Healthcare Center
- MGH Everett
- MGH Revere Broadway Ave
- Newton-Wellesley Ambulatory Services
- North Shore Physicians Group
For More Information
Contact the Partners ACO
399 Revolution Drive
Somerville, MA 02145
Dr. Sree Chaguturu
For more information on the Next Generation (Medicare) ACO, please call the Next Generation ACO Hotline at Partners HealthCare:
or call Medicare at:
1-800-633-4227 (TTY users should call 1-877-486-2048)
To file a grievance with Partners Care Connect, please contact:
866-455-1344; fax: 617-526-1980;
399 Revolution Drive, Suite 820; ATTN: Grievance Coordinator
Hotline hours of operation: 8am – 5pm ET (LIVE)
Goal of an ACO
The goal of an ACO is for doctors, hospitals, and other health care providers to work closely together to deliver coordinated, high-quality care.