About the Billing Process: Partners eCare and an update to the billing process
Parts of our billing statement and billing process are changing as Partners HealthCare rolls out Partners eCare, our new electronic health information system, which will change how your bills look.
Currently, patients who receive care at Brigham and Women’s Hospital (BWH), Brigham and Women’s Faulkner Hospital (BWFH), Brigham and Women’s Physician Organization (BWPO), Massachusetts General Hospital (MGH), Massachusetts General Physician Organization (MGPO), Newton-Wellesley Hospital (NWH), Newton-Wellesley Ambulatory Services (NWAS), and Partners HealthCare at Home (PHH) will receive our updated bill. The rollout of Partners eCare extends through 2017, so it’s possible your bill does not yet look like the version found on our Billing Statement page.
The timeline below shows when various providers in the Partners HealthCare System will roll out the new billing process as part of Partners eCare.
Please note: If your hospital/provider has not yet rolled out Partners eCare, the billing process will differ from what is described.
Partners eCare Billing Rollout Timeline
Click here or click the image to view a larger version.
When will I receive a bill?
Patients are billed as soon as possible after their appointment or hospital stay. Bill cycles are every 30 days. Typically, bills are not sent until all insurance claims have been processed. Patients without insurance receive bills directly. Once a bill is received, patients are given 25 days to pay their bills in full. The due date will be noted on your bill. Partners HealthCare can arrange flexible payment options (payment plans) upon request.
In addition, if you have medical bills for which you cannot pay, please visit our Financial Assistance page to learn more about options available to you.
What is reflected in my billing statement?
Partners HealthCare will provide you with one bill for your services. Bills from private practices affiliated with Massachusetts General Hospital and Newton-Wellesley Hospital will not be changing, and you may receive a separate bill from these practices.
Your bill may contain both hospital and professional charges. Those could include services such as the following: medical equipment, technology, medical supplies, lab tests, radiology, hospital rooms as well as time the caregiver spends during the visit treating you, reading test results, and coordinating care.
If you are not sure how your health insurance plan will process claims for your doctor’s site, contact Patient Billing Solutions to ask what you’ll pay out of pocket.
Pay your bills online
Pay your bills online through Partners HealthCare Patient Gateway, a convenient and secure way to view your health records, communicate with your doctor's office, and view and pay your bills.
Do you have questions about your Partners HealthCare Bill?
Visit our Patient Billing FAQ page, or contact Partners HealthCare Patient Billing Solutions with any questions about your bill:
Phone: (617) 726-3884
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville, MA 02145-1462
To pay your bill, please visit the How to Pay Your Bill page or send your payment to:
P.O. Box 418393
Boston, MA 02241-8393
Related documents and policies
- General information about financial assistance
- Financial assistance and uninsured patient discount policy and list of Partners provider affiliates
- Financial assistance application- Generally applies to emergency and related follow-up care. See application for details.
- Patient billing terms
- List of patient financial counselors' contact information across Partners entities
- Why am I getting a bill?
- Credit and Collection Policy