Patient Billing and Financial Assistance
Partners HealthCare understands that medical bills can sometimes be confusing and difficult to understand.
This section of our website contains information about the following:
- Our billing process
- Financial assistance
- Insurance information
- How to contact us for health care cost estimates
Elements of our billing statement and billing process are changing as Partners HealthCare rolls out Partners eCare, our new electronic health information system, which will change how your health care bills appear. Find more information about the timing of this rollout and how it may impact the bills you receive from Partners HealthCare.
Click the options below for further information on these topics.
Please note, currently Martha’s Vineyard Hospital and Cooley Dickinson Hospital are not covered by our billing processes. Visit the Martha’s Vineyard Hospital website or Cooley Dickinson Hospital website for more information.
Learn more about the reasons you may receive a bill, and the types of bills you may receive.
Our Financial Assistance Policy has been developed to help uninsured and underinsured patients who have limited financial resources. There are several forms of financial assistance available.
Find out about the different methods available to patients for paying their bills.
View a sample of the new billing statement with changes explained.
Find answers to some of the most frequently asked questions with regard to patient billing.
Find information about health insurance plans accepted at Partners Hospitals.
Our Patient Billing Solutions team can provide you with an estimate for services.
Find contact information for Patient Billing Solutions.
Do you have questions about your Partners HealthCare Bill?
Visit our Patient Billing FAQ page, or contact Partners HealthCare Patient Billing Solutions with any questions about your bill:
Phone: (617) 726-3884
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville, MA 02145-1462
To pay your bill, please visit the How to Pay Your Bill page or send your payment to:
P.O. Box 418393
Boston, MA 02241-8393
Pay your bills online
Pay your bills online through Partners HealthCare Patient Gateway, a convenient and secure way to view your health records, communicate with your doctor's office, and view and pay your bills.
Related documents and policies
- General information about financial assistance
- Financial assistance and uninsured patient discount policy and list of Partners provider affiliates
- Financial assistance application- Generally applies to emergency and related follow-up care. See application for details.
- Patient billing terms
- List of patient financial counselors' contact information across Partners entities
- Why am I getting a bill?
- Credit and Collection Policy